We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Product setup
What do the lights on the hub mean?
From left to right the lights are: <br><br>Status light: Shows steady green when the hub is working properly. This light will flash slowly when the hub is searching for devices. Internet connection light: Shows steady green when the hub has connected to the internet (cloud) service. This light will flicker to show activity on the ZigBee or Wi-Fi networks. <br><br>Wi-Fi connection light: Shows steady green when the hub is connected to the Wi-Fi. Flashes green slowly to show that the hub is ready to be set up.
What does the button on the hub do?
The button on the hub is used when resetting the hub or changing the Wi-Fi settings. The app will give instructions on how to use the button at the appropriate times.
Does the hub need to be plugged in?
The hub requires a power connection to its USB port from the supplied power adaptor, but there is no need for a physical network connection as the network connection is made wirelessly through Wi-Fi.
What can I do if I need to move my hub to another room - will I lose my settings?
You can unplug and move the hub without any problems - all your settings are saved and will be there when the hub is turned back on. The app will not be able to control the lights until the hub has reconnected to the Wi-Fi and the cloud, which should only take a few seconds.
Can I hide the hub away inside a cupboard?
Yes, but be aware that the signal range may be reduced depending on the materials used in the cupboard - a wooden cupboard or dresser will not have much effect but a metal cabinet will greatly reduce the range.
What is the maximum range between products?
The typical range from the hub to the devices is 30m without obstacles, although the Collingwood smart system is based on a wireless mesh technology, so the messages to control the products are relayed from one product to the next. It is possible to install smart products much further from the hub than the 30m wireless range, provided that there are other products in the system located in between. See the notes regarding pairing for more information.